We are pleased to announce that FreshLime has recently released the following features.
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Customers using our engage feature can now see reporting on automations as well as updated vertical content.
We have added reporting on automations and the respective email interactions. Customers with this feature can select time ranges and then drill down into details like opens, clicks, interactions, and recipients.
We’ve recently made changes and fixes to notifications and the look of the Message Center.
In conjunction with and in preparation for upcoming features, we made a few changes to how Message Center looks on the web app. Now, you can view all open conversations chronologically, filter by channel, and see who the last response was from in the conversation card.
Use our integration to automate email campaigns and customer feedback. We’ve recently added a new integration.
WashCard enables car wash owners to easily handle payments and customer information. The FreshLime WashCard integration will help you turn that customer information into automated reviews, customer interactions, and win-backs. Get more customers, and more loyal customers by automating your business with FreshLime.
What’s coming soon?
We’re glad you asked! We have several new features that we’re working to release soon. Join our beta program to get early access to these and other features as they become available.
Left Navigation & Contacts
Try our new web app UI with the navigation now on the left. Additionally, check out the newly redesigned contacts page. Search and sort by name, email, and phone number. Even select contacts and download your own file.
Google’s Business Messages & Live Chat
Start using Message Center’s newest channel. We can connect with your Google My Business listing and allow customers to enter into a chat from either Google search or maps without them having to go all the way to your website. Let our automated virtual assistant (AVA) respond even after hours and jump in when you need to.
Additionally, we are pleased to add live chat capabilities to Message Center. Now, with webchat and business messages conversations, you can take over the chat and message the customer directly.
FreshLime makes automating your review requests simple and easy, however, sometimes business owners want to send out requests only under specific conditions. That’s where the new conditional rules feature comes in.
Conditional rules are flexible in using almost any field or data point from integrations to conditionally limit the sending of automated reviews, providing even more flexibility to how you run your business.
FreshLime integrations allow customers to sync with their CMS, invoicing, and other important business software to automate customer interactions. By connecting customer data FreshLime is able to automate review requests, email campaigns, and customer feedback. The following integrations are available to FreshLime beta customers and are coming soon.