Blog from August, 2021

We’re excited to announce updates to the mobile app. Here’s what’s new:

More Login Options and Self Signup

Now customers can log in with email, Google, Facebook, and Apple as well as create a free account. When creating a new account, customers will be prompted to search for, select, and connect to their Google My Business listing. They will then also be prompted to connect to their Facebook business page as well as send the WebChat code so that it can be placed on their website.

Message Center

This version also implements the groundwork for the soon-to-be-released live chat and Google’s Business Messages features. Customers will soon be able to take over conversations from our automated virtual assistant, AVA, as well as communicate with customers who message their business from Google.

Page Connections

We’ve also added the ability for you to manage your Google My Business and Facebook page connections right from the mobile app. Under the business profile, you’ll be able to see the connection status of your Google My Business and Facebook business pages and take action accordingly. (Note: Customers will experience a delay in seeing Google reviews on the app. Reach out to FreshLime customer support for immediate service.)

Announcing FreshLime’s new side navigation and Contact Center. Quickly and easily access all your Customer Interaction features from a compact left side navigation bar including your new Contact Center. Contact Center with new overview and customer detail view is packed with new interaction insights to help you personalize every conversation.

Let’s See What’s New

• Compact left navigation for access to all of your interaction tools and features

• New Contact Center Overview

• New Contact Detail including New Customer Insights, and Conversation View

• Faster page load time

SCREENSHOTS