Releases v21.22-v21.23 (19 Aug 2021)

New WebChat Menu Supported by AVA Technology

This menu system connects website visitors with members of your team and delivers an instant response any time of day or night from AVA, automated virtual assistant technology. Specifically, your customers can start these types of conversations with you at their convenience:

  • Customer Support

  • Service Request

  • Get A Quote/Estimate

  • Business Information







Alternate Industry-Specific Quote/Estimate menu options are also available for these industries:

  • Automotive Services & Repair

  • HVAC

  • Landscaping

  • Lawn Care

  • Pest Control

  • Plumbing









WebChat Installation Code Email Update

We’ve enhanced the email you get about installing webchat when you first get a new account. Included in that change is the link to webchat installation instructions which have a new home.








Timeline Ratings

Collect ratings and feedback from your customers! We fixed an issue where internal feedback ratings would not appear on the timeline unless the customer also included additional text as feedback.



Chat Enhancements

To improve customer experience, we’ve resolved conversation loops and removed collecting the phone number from messages coming in through the SMS channel.












Facebook Account Disconnect/Reconnect

See and respond to Facebook reviews from our timeline. In this release, we made improvements to the way Facebook accounts can be disconnected which also enhances the experience when you need to reconnect your Facebook page.









Upcoming Feature Banner

Spy a new banner at the top of the web app announcing some exciting changes with that app that will happen very soon. Click on the preview link or join our beta program to get a sneak peak to this and other features.