Shopify – How to Install Webchat

Owned by Travis Mortenson (Unlicensed)
Last updated: Jun 17, 2021
2 min read

Step 1: Log in to Shopify

Log in to your Shopify account. Click on Online Store.

 

Step 2: Click on Edit Code

Navigate to the Themes section. Click on the action button and select Edit Code.

 

Step 3: Grab your account's script for Messenger 

In another tab, login to your FreshLime dashboard, and click on Messenger in the main navigation. Once there, you will see a secondary menu under the main navigation. Click on Settings.

Once there, find the Chat Settings & Branding section. This is where you will adjust chat features such as name, colors, and icon used with your chat bot.

 

At the bottom of the page, you will find a section called Install Webchat on Your Website. Click on Copy Webchat Code. Once you do so, the installation code has been copied to your clipboard.

 

Step 4: Paste the script into your Edit Code settings

In the Edit Code section, find Sections in the left-hand menu. Click on Sections to expand it. Open the footer.liquid section and paste the code for FreshLime Messenger here (this is the same code you copied in the previous step). Click Save.