...
Navigate to the Webchat page by clicking “Webchat” in the navigation
Navigate to the Settings sub page by clicking the “Settings” link within the Webchat page.
Open the chat bot “live preview” in the lower right hand corner of the page (see screenshot)
Start a new conversation. Then begin the lead collection process by eitherthe customer should:
Clicking Click through the bot options until you can select “connect to support” and “connect a human”
Or, type Type “connect a human”
Fill out the requested information until you are given the option to select “the best way to connect”
Selecting the “Call Me” button will send the collected lead information to the VFP queue you chose when filling out the bot integration settings.
Congratulations! Your Voice for Pest queue will now receive leads directly from your FreshLime chat widget and bot flow.
...